Not enough of AP #30 to go around?


Customer Service


Hi there!

Seems there was a glitch on my subscription. I saw people talking about getting the notice, or downloading AP #30, didn't have any email about mine, figured I'd give it a few days before I posted.

Just checked my subscriptions, and I find this:

Subscriptions wrote:

Most recent volume:

Pathfinder Adventure Path #29: Mother of Flies (Council of Thieves 5 of 6) (PFRPG) Print Edition shipped 01/21/10 via USPS Package Service (estimated 4 to 8 business days in transit)

Next volume:
Pathfinder Adventure Path #31: Stolen Land (Kingmaker 1 of 6) (PFRPG) is scheduled to ship late March or early April 2010

Not sure why #30 got passed over, but can you folks send me a copy/fix my sub?

Many thanks!

The Exchange

I just noticed that mine says the same thing. My February subscription items are not listed in My Subscriptions or my Order History. The minis and dice I added to the monthly shipment have moved to Pending but everything else is missing. (AP #30 and Guide to the River Kingdoms)

Please fix! :)

PS: I would prefer that they get shipped out this month with the other stuff and not added to next month's subscription order.

PPS: I just noticed my payment method expired. I have updated it with current information.


I *believe* it's rather common that when you're in the cycle between "about to ship" and "has shipped" it will show what you have above (previous and next, not the current). I only just got my email yesterday - don't despair! :)

If I had to guess, the cause would be adding extra items to the order - that tends to get us (I did it this time as well) pushed to the end, because they can handle the large number of identical orders easier/faster than the one-offs with extras.

As you're both subscribers, I don't think there's any chance they ran out before getting to you (even for an awesome finale book like #30).


Majuba wrote:

I *believe* it's rather common that when you're in the cycle between "about to ship" and "has shipped" it will show what you have above (previous and next, not the current). I only just got my email yesterday - don't despair! :)

If I had to guess, the cause would be adding extra items to the order - that tends to get us (I did it this time as well) pushed to the end, because they can handle the large number of identical orders easier/faster than the one-offs with extras.

I didn't order anything, though.

Majuba wrote:
As you're both subscribers, I don't think there's any chance they ran out before getting to you (even for an awesome finale book like #30).

Heh, I figured - I was just aiming for a goofy topic.

Paizo Employee Director of Sales

Brian E. Harris wrote:

Hi there!

Seems there was a glitch on my subscription. I saw people talking about getting the notice, or downloading AP #30, didn't have any email about mine, figured I'd give it a few days before I posted.

Just checked my subscriptions, and I find this:

Subscriptions wrote:

Most recent volume:

Pathfinder Adventure Path #29: Mother of Flies (Council of Thieves 5 of 6) (PFRPG) Print Edition shipped 01/21/10 via USPS Package Service (estimated 4 to 8 business days in transit)

Next volume:
Pathfinder Adventure Path #31: Stolen Land (Kingmaker 1 of 6) (PFRPG) is scheduled to ship late March or early April 2010

Not sure why #30 got passed over, but can you folks send me a copy/fix my sub?

Many thanks!

There actually was a small bug in your order. I have fixed your subscription and we will get your books shipped out as soon as possible.

thanks,
cos


As always, you folks rock!

Many thanks!

Community / Forums / Archive / Paizo / Customer Service / Not enough of AP #30 to go around? All Messageboards
Recent threads in Customer Service