My discount did not appear on the checkout page. Was it supposed to? I understand if it wouldn't apply to the game day module, but what about the map pack?
Director of Sales
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My discount did not appear on the checkout page. Was it supposed to? I understand if it wouldn't apply to the game day module, but what about the map pack?
Your discount did not apply because the most recent Pathfinder volume (#10) had not yet shipped out to you. It was waiting to ship with Module LB1, so it did not ship until today. However it has shipped now, and I have applied the Pathfinder Advantage to your order.
Thanks,
cos
I'm confused by your answer. Thanks for taking care of this right away. But I thought the advantage discount was active all the time? I am an ongoing subscriber, I didn't just subscribe with #10. Is this a bug in the system?
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Director of Sales
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I'm confused by your answer. Thanks for taking care of this right away. But I thought the advantage discount was active all the time? I am an ongoing subscriber, I didn't just subscribe with #10. Is this a bug in the system?
We have safeguards in place to prevent people from signing up for a Pathfinder subscription just to get the discount for one or two shipments, only to cancel their subscription before any actual books ship. One of these safeguards makes sure that the most recent Pathfinder volume to be released has been shipped before allowing the application of the discount to any particular order. What happened in your case is that your order was created in that window between the release (within our system) of the volume and it's shipment.
Understanding that your case is a perfect example of the system's imperfections, we are still tweaking the safeguards. We are still adjusting things to hit that ideal place where legitimate subscribers get their discount every time, while still insulating us from people trying to "game the system".
I hope this clears things up a little bit. :)
thanks,
cos
Thanks, it does. Could I get a new confirmation email for the adjusted order?
By the way just want to say thanks! I know you hear a lot of griping on here, but you always take care of the problems and quickly too. Just sayin it's appreciated.
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Director of Sales
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Thanks, it does. Could I get a new confirmation email for the adjusted order?
By the way just want to say thanks! I know you hear a lot of griping on here, but you always take care of the problems and quickly too. Just sayin it's appreciated.
I've just sent off a new confirmation email. I had to adjust the prices manually, so you will not see the Pathfinder discount listed explicitly. However, the order was originally listing as $22.45 and now should show $19.76.
And thank you for the kind words. I really appreciate it. :)
Thanks,
cos