Shipping of orders

[Thomas Keller]

Was notified on Jul 9 that my subscription orders of Battlecry and Starfinder Core would ship withing 3 to 5 business days. Still has not shipped. Who do I contact about this?

[Paul Watson]

Cuatomer Services. Send them a polite e-mail and in my experince they'll sort things pretty quickly
However, that email is likely referring to the transit time as the expected shipping window does not close until Friday 25th. Also, the shipping process didn't start for anyone until the 14th and as you received it on Wedneday 9th, thatis already pushing the 3-5 days window. you mention. To check, you can log into your account and check the status. If it is still pending, then you're in the queue with the rest of us and it's not been prepared for shipping yet.

[Kelseus]

I would wait until at least Friday before opening a CS ticket. You can do that from the CS link at the bottom of the page.

[Drake1101]

You should probably complain that their authorization email has out-of-date text that assumes everyone subbing follows their forums.

But you're still in the window so I wouldn't bother to complain about it not shipping.

Monthly thread here: https://paizo.com/threads/rzs6nrdy?New-Physical-Product-Releases-For-August -2025

End shipping estimate is 7/25. Reach out if you haven't heard by then. Time between authorization and shipping will vary greatly from month to month and will only occasionally be 3 to 5 days in my years of receiving them.