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Dear Paizo Customer Service,
there is a problem with order 36961624.
I've already sent a mail to customer service more than a week ago - but (and unfortunately I have to add:) as usual, I got no reaction via mail so far, and the order is still pending.
So, I'm trying it this way to get at least some answer ...
Can you please speed this up?
I’ve realized that order 36961624 was not yet shipped, and as far as I can see, this is because the kobold plushy preorder was moved from August 21st to September 21st.
Since this is holding back all other items, including the PDFs of my subscriptions, please move the poor pending plushy back to its safe sidecart, so it doesn’t block the shipment of the other stuff, mainly the subscriptions (and the corresponding PDFs, too), for another month?
Thank you,
Best regards,
Florian
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CS does not monitor the forums for issues anymore, and don't typically respond to them on the forums. It might be worth sending another email with "AUGUST SUBSCRIPTION PROBLEMS" in the subject line as I know they've been addressing things related to subscriptions with more urgency when they can identify them.
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Hello Cori Marie,
many thanks for your answer, and I'll try that.
Since they seemingly also don't monitor emails, it's always worth a try on the forums - even now that the customer support forum was taken down, sometimes it's still quicker to get an answer on the forum than on email - as numerous problems in the last months showed.
Perhaps the new mail with your suggested subject helps - I'm always happy to take tips on how to get support by Paizo - since Tonya took over and they lost some of CS guys, it is easier to summon a lesser god in PF2 using Society rules, than to summon an answer by customer support ...
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So, Paizo has still not sent my order or given me access to my subsription PDFs. They don't update my ticket other than "we are working on it" and "we have a backlog".
Paizo really seems to have a backlog that big that they want to get rid of longstanding customers!