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Hello,
it seems I have a similar problem to what several users have already told in Forum Thread "Customer Service [149692]".
First of all, I'd like to make you (more) aware of this issue - I receive order confirmations from customer.service@paizo.com, but when I send mails to customer service, I only receive a confirmation mail "[ID####] Thank you for contacting Paizo!" mails, but I don't seem to receive any other mails. Either there is no work on these tickets, or if there is, it doesn't send out any email updates.
But mainly, I want my problem solved. The current problems(s) have received different ticket IDs so far, the most current ones are [154119],[154826],[158347]
Can you please have a look at them and give me answers, and if emailing doesn't work, feel free to answer my questions here in the forums?
Many thanks,
Best regards,
Florian