They post how far behind they are with emails as comments on this post. Their latest posts say they are still processing emails from the end of August/beginning of September.
https://paizo.com/threads/rzs42z7x&page=last?Paizo-Customer-Service-Sta tus-Updates-What
It seems that they will respond here on the forums first (and that post I linked confirms they work faster with forum posts), but it still might take some time. I posted a complaint about Focus Spell Cards a few days ago and am still waiting for a response.
Plus the forum says they won't be working November 26th and 27th because of Thanksgiving.
