Order 32585732

[brannanjp]

Hi there,

I placed two orders today, Order 9111816 and Order 32585732.

Order 32585732 is for hard copies of the Lost Omens World Guide and The Lost Omens Pathfinder Society Guide.

Order 9111816 is for a Pathfinder Lost Omens Subscription starting with the Lost Omens Pathfinder Society Guide.

I’d like to remove separate The Pathfinder Society Guide from 32585732 because I only need one copy of the book, and I’d prefer to get it as part of the subscription so I can get the PDF copy for free.

Can you help me sort that out?

Also, how long does it take for the PDF versions to become available?

[Note: I'd also sent an email message about this before I saw the notice that the forum was preferred for more urgent requests.]

Thanks,

JP

[brannanjp]

Any updates on this?

brannanjp wrote:

Hi there,

I placed two orders today, Order 9111816 and Order 32585732.

Order 32585732 is for hard copies of the Lost Omens World Guide and The Lost Omens Pathfinder Society Guide.

Order 9111816 is for a Pathfinder Lost Omens Subscription starting with the Lost Omens Pathfinder Society Guide.

I’d like to remove separate The Pathfinder Society Guide from 32585732 because I only need one copy of the book, and I’d prefer to get it as part of the subscription so I can get the PDF copy for free.

Can you help me sort that out?

Also, how long does it take for the PDF versions to become available?

[Note: I'd also sent an email message about this before I saw the notice that the forum was preferred for more urgent requests.]

Thanks,

JP

[Keith Greer]

Hello, brannanjp!

Unfortunately we were unable to get to your order before it shipped out. However, I have gone ahead and requested a refund for $34.99, which covers the cost of the book and shipping for that book. Our apologies for not responding in time.

Any PDF ordered through your account, either manually or through a subscription, will be made available as soon as the credit card on file for that particular order has been completed. You can access any and all digital content through the Your Account link on the Paizo.com homepage.

Thanks for your patience; let us know if there's anything else we can do!

KG