Website Change of Address Missing Element ID


Customer Service


Pathfinder PF Special Edition Subscriber

Hey Paizo,

I'm trying to add a new address to order some books since I'm moving, but I keep getting a "There is no element on this page with the id "SelectAddress_checkoutShippingAddress" popup when I click select address or when I try to hit cancel. It's specifically when I'm trying to update the address to include the Apartment Letter (Apt A in this case). I add the Apt A on the same line as the address, it corrects it to the USPS standard, then I can't continue to select the address or cancel on the page.

Any clue what's happening and how to fix it so I can order some books?

Customer Service Representative

Hello Ghost195!

We're so sorry about that! If you send your address to our inbox (customer.service@paizo.com), we can make sure that the correct info is attached to your account.

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