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On 14 May I couldn't place my large order -- emailed Paizo's legendary Customer Service.
Waited patiently for a month.
On 17 June heard back from Customer Service but my issue was not remotely resolved. I was told 'Sorry, try placing your order again.' Indeed, issue worsened: Now "Cart Too Full," in addition to my problem from a month ago.
On 18 June I replied to the Customer Service email asking for a phone call, gave my phone number.
To be clear, I am not waiting another month -- nor even a whole week -- for this to be resolved. Hopefully I will be called (or emailed) in the next few business days.
Get this done.
You are not alone in your frustration. I asked a question about 3 weeks ago, as directed to by the CS information. It was stated they were going in order from last date stamp. My question was never acknolwdged and they have moved past. So much for customer service and working remotely since March.
Oh I did receive a response to a comment that I made that they dont play favorites when responding to questions. They can answer that when they feel slighted but have no problem ignoring a question that could make them money or that impacts people financially.
I received a response. Thank you for the email Diego. I responded to the email.