Subscriptions haven't arrived , Order 15849418

[Ryan Parasiliti]

Hello! I commented on this thread because it seemed related but I don't know if a rep will respond because it's in another thread https://paizo.com/threads/rzs431kn?Rulebook-Subscription-Bestiary-2#5

I subscribed to 4 new Pathfinder subscriptions but I haven't received anything since my initial order. I know that there have been Covid delays and everything, which is perfectly understandable, but I wanted to bring it up because I had to call customer service back in February to even get the order shipped because something happened during fulfillment and I wouldn't have gotten anything if I hadn't spoken up.

Up to this point, I have only received the Gamemastery Guide Special Edition Hardcover and the Lost Omens: Gods & Magic Hardcover - I think all things being normal I should have also received Bestiary 2 Special Edition Hardcover and Extinction Curse 3-5, possibly even 6.

I also don't think I've received the complimentary subscription to any scenarios despite having 4 subcriptions.

Thank you in advance for your help!

[Virginia J.]

Hi Ryan!

I was able to get your question answered over email, so you're all set.

[Ryan Parasiliti]

Hi Virginia!

On February 20th, I received the SE (Special Edition) Gamemastery Guide, and Lost Omens: Gods and Magic, which is all I should have received for February. I remember specifically starting with Book 3 of 6 for Extinction Curse because I was already planning on purchasing a copy of Book 2 myself when it was released, which I did, and I do not want to pay for another copy, so please do not send me Book 2 of Extinction Curse.

February through May only had the Extinction Curse books which I see have populated. Thanks! Will my other July books (Agents of Edgewatch 1, Lost Omens Legends, SE Advanced Player's Guide) also populate in my side cart and be sent this month? I see them on My Subscriptions page but not in my sidecart yet. I need to make extra sure about this because I've already contacted customer service in the past and you've mentioned that my subscriptions weren't populating for a reason that I needed to call you guys to resolve, so I just want to make sure that problem isn't an issue anymore.

I also do not see the discount that I should be receiving for having 4 subscriptions for the Paizo Advantage on The Slithering, or any of the Extinction Curse books I should be receiving, or the upcoming Agents of Edgewatch books coming in the following months. I should also be receiving Pathfinder Society Scenarios according to the Paizo Advantage, which I do not know or see how to select. 

In summary to try make it easier:

1. Please do not send Book 2 of Extinction Curse

2. Will I be receiving all of my July subscriptions in addition to the rest of my backlog, and will they be shipped at the same time?

3. Am I receiving the discounts I should be receiving for having 4 subscription lines?

4. Can I have access to Pathfinder Society scenarios?

5. (If I am receiving my discount) can you also additionally add the Lost Omens: Character Guide to my box? (This is a separate request)

Thank you for your help - I am cross posting this in email and on my forum post so you can respond to whichever is easiest for you.

[Ryan Parasiliti]

This issue has been resolved by Virginia - thank you again.