PFS Subscription Items are missing + Order 21517457 is cleared of it's contents

[Dwapook]

So.. I never received my PFS scenarios from my complimentary PFS sub..

and Order 21517457 was Rise of the Runelords Pawn Collection and Summon Monster Pawn Collection... but the items disappeared from the order history..

(I also have yet to receive Order 17261157 in the mail, not sure if it's a postal delay or lost in the mail...)

[Virginia J.]

Hey Dwapook!

Sorry about that! Little hiccup in the system. I've granted you the scenarios and let our tech team know, and have fixed up order 21517457. Let me know if 17261157 still hasn't reached you. It may be a delay in the shipping service, but it should get to you soon-ish, as you're in Cali.

[Dwapook]

Thanks, yeah.. order 17261157 still hasn’t arrived..

[Virginia J.]

Hello Dwapook!

I gotcha. I've set up a replacement order for 17261157, and we'll get it out of our warehouse soon.

[Dwapook]

Thank you! o.o;

[Dwapook]

hmm.. There's a pending authorization for it, is that intended?

[Virginia J.]

Hello Dwapook,

Sorry about that, our system had a little confusion. I've removed the authorization and your replacement will be shipping here in a bit. I've been in contact with our warehouse about it.

[Dwapook]

Awesome, thanks!