Paizo,
Just asking for a little help. I sent an email about a week ago regarding pending orders - no response. Just tried calling and was told 'The Mailbox was Full'.
What in the world is going on over there. This is no way to run a business.
Order #16146713 has been pending since 2/13. Not sure if this was missed or there is an issue with the items ordered.
Order #13774479 I believe met the criteria for $10 off of shipping, but I was charged shipping. This order is also pending and hopefully it is an easy fix.
If you're busy and working on it great! Just let me know. I am a patient person, but I am also your customer who subscribes to many of your products.
Looking for some kind of reach out from Customer Service to let me know what is up with the orders in question. Not asking much, just some simple and courteous Customer Service.
Sorry for the Snark, but somebody from the top needs to recognize that you are probably understaffed.
Hi Mioki!
We sincerely apologize for the delay in communication, our office is undergoing procedures to respond to the COVID-19 infection in Washington state. We thank you for your patience as we may have delayed responses. We are currently working through our backlog. Here is a forum post where we are constantly updating the state of our inbox: https://paizo.com/threads/rzs42z7x?Paizo-Customer-Service-Status-Updates-Wh at (looks like our HTML isn't cooperating with us).
It looks like 16146713 shipped on March 6th, and for order 13774479, I've refunded you for the shipping discount. Let me know if you need anything else!
Hello WeepingAngel!
Looks like Joan was able to help you out with the replacement you were looking for, but if you need something else, email us at customer.service@paizo.com or post a thread.