Order 13685491


Customer Service

Grand Lodge

This order included the Gamemastery Guide as the starting item in a Rulebooks subscription. The order in my order history shows entirely blank except for the charge (which seems to only be for the Adventure and Lost Omens subscriptions started at the same time.)

The confirmation email from this order shows the GMG moving to my sidecart.

The confirmation email from this month's subscriptions only shows the Adventure Path subscription. Manage My Subscriptions doesn't list the GMG at all as pending, just Bestiary 2 as Next Item.

Help? Is the GMG order lost to the void? (This is particularly important to me because this is the 4th sub, and so will kick off Paizo Advantage...) I don't know how to see my sidecart, but shouldn't it have moved to pending when this month's subscriptions shipped?

(I'm also concerned that if there IS a problem, the AP sub will ship without it before it's fixed.)

Grand Lodge

jmspencer wrote:

This order included the Gamemastery Guide as the starting item in a Rulebooks subscription. The order in my order history shows entirely blank except for the charge (which seems to only be for the Adventure and Lost Omens subscriptions started at the same time.)

The confirmation email from this order shows the GMG moving to my sidecart.

The confirmation email from this month's subscriptions only shows the Adventure Path subscription. Manage My Subscriptions doesn't list the GMG at all as pending, just Bestiary 2 as Next Item.

Help? Is the GMG order lost to the void? (This is particularly important to me because this is the 4th sub, and so will kick off Paizo Advantage...) I don't know how to see my sidecart, but shouldn't it have moved to pending when this month's subscriptions shipped?

(I'm also concerned that if there IS a problem, the AP sub will ship without it before it's fixed.)

Disregard - worked out by calling Customer Service!

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