Order #8740350 (Cart didn't empty after order, now wrong product listed in order details.)


Customer Service


I ordered:
the novel Bloodbound ($3.75)
the novel Lord of Runes ($3.75)
& Pathfinder Player Companion: Melee Tactics Toolbox ($6.49)

My order processed and I received my confirmation email that lists these three products.

However, when I went back to my cart, it still had the items in it and said I had purchased them today. I removed them manually and added Anti-hero's Handbook to my cart, with the intention of adding a few more items as well. (I usually leave several items in my cart.)

However, the cart then indicated I had purchased Anti-hero's Handbook today, and I most certainly did not. I went to my order history and it lists the only item in the order as the Anti-Hero's Handbook, with no mention of my actual pending order products.

I have added the three items I actually purchased (or was trying to purchase) back to my cart. It does not list them as having been purchased now. :-(


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I called and spoke to Joanne in Customer Service. She reviewed the order and indicated that she halted the order until the proper items are showing up as shipping in the order.

Posting here to let the forum Customer Service team know so this issue doesn't tie anyone up by being processed a second time.

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