Bugged Checkout + LONG Outstanding Issues

[Fran Crowe]

I've placed 3 orders today and on the 21st without issue. No shipping total bugs. However, when I tried to place a 4th order, it keeps bouncing me back to the cart. If you could push that through, I would appreciate it.

Also I have outstanding issues (many over a month or more old):

No response or acknowledgement of these issues in email or on forums.

The outstanding current issues are the shipping glitch overcharge issues with a few orders.
Order 7971935 ($8.33 over my checkout total),
Order 8002441 (roughly $7 over checkout total),
and Order 7545866 (roughly $12 over checkout total).

Order #7976208 had 2 dented tubes (see pics in email)
Order #8002441 (package 3213585) was substantially damaged in transport (see pics/list in email).
Order #8002441 (package 3213584) was missing 2 items (see email)

[Fran Crowe]

Fran Crowe wrote:

I've placed 3 orders today and on the 21st without issue. No shipping total bugs. However, when I tried to place a 4th order, it keeps bouncing me back to the cart. If you could push that through, I would appreciate it.

Also I have outstanding issues (many over a month or more old):

No response or acknowledgement of these issues in email or on forums.

The outstanding current issues are the shipping glitch overcharge issues with a few orders.
Order 7971935 ($8.33 over my checkout total),
Order 8002441 (roughly $7 over checkout total),
and Order 7545866 (roughly $12 over checkout total).

Order #7976208 had 2 dented tubes (see pics in email)
Order #8002441 (package 3213585) was substantially damaged in transport (see pics/list in email).
Order #8002441 (package 3213584) was missing 2 items (see email)

I managed to find a work around for the cart bug since my expectations of timely CS response are nil. For those with a similar problem:

Sign out.
As a guest add all items to your cart.
Click checkout.
Sign in.
That will overwrite your existing accounts cart and fix the bug.
Check out as normal.

My long outstanding current issues are overcharge issues with a few orders and damaged items.
Order 7971935 ($8.33 over my checkout total),
Order 8002441 (roughly $7 over checkout total),
and Order 7545866 (roughly $12 over checkout total).

Order #7976208 had 2 dented tubes (see pics in email)
Order #8002441 (package 3213585) was substantially damaged in transport (see pics/list in email).
Order #8002441 (package 3213584) was missing 2 items (see email)

[Sara Marie]

Hi Fran, I'm going to be working on addressing the outstanding issues in an email. Our CS team is working with a significant backlog from the launch of second edition, which makes handling some of the more complicated requests particularly difficult.

I'm seeing that for many of the issues that seem to come up with orders you are placing, its due to our site not being able to handle the larger orders you're intending for reselling. Our site and tools are built for end-user retail, and as much as we would love for all of the shopping cart issues to be resolved and our checkout to run smoother for much larger orders, we are just not set up for successfully handling the size, and quantity of your store orders. In an ideal world, our shopping cart could handle them without issues, but we clearly are not there yet. We do not want our customers to be unhappy with the process of ordering from us, and at this point, while we appreciate your patronage, I do not feel we can provide the level of service you are looking for.

Sincerely,
Sara Marie