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Dear Customer Support,
I purchased P2E's Bestiary.pdf on Thursday and though Paizo accepted my payment, it has yet to provide me with my purchase. On my Order page for 8023505, it still reads that the download is not available. I understand that I'm not the only one to have requested from Paizo assistance in remedying this. I also understand that while some customers can't get their download, others can. Along with other customers who can't, I've reached out to your via these forums multiple times to address this. In the forums where I've seen this discussed, I have also noticed that Paizo's customer support has been silent. Further, I have reached out to you personally via email, also to no avail.
Please remedy this matter or at least, until you're able to do so, let your customers know that you're on it and when they can expected it remedied. Thank you.