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I received an email saying my payment was declined. This is very odd, as my bank list the transaction as authorized and are withholding the funds. I went ahead and deposited more money in the account just in case; please try to run it again ASAP. I need these items by the 30th, as my plane leaves on the 31st for Gen Con. Thank you for your help.
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Er, this is a time-sensitive matter. If it can be shipped out Friday the 26th with expedited shipping, please do that. If not, and there is no way to pick it up either at Gen Con or at Paizo headquarters (I live in Lynnwood, very close by), then please cancel it and I'll just hope that the maps I need are being sold at the Paizo booth.
Thank you for your attention to this matter.
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Okay, I am now home from Gen Con, the event for which I placed this order, over two weeks ago. An order for which I have now received four emails about the payment being declined (even though there was more than enough money in the account). An order from which every single item I have since purchased in person. An order which I have requested be cancelled twice now, and an order for which I have so far received NO customer service. I know everyone was busy for Gen Con. I was too. Ignoring your customers around a big event is far from good business however. Pathfinder is my favorite game. Paizo is my favorite company. And the Organized Play community is like family to me. But if I get charged for this order I am going to be livid.I am just thankful that whatever error caused it to be held up in the first place has continued while all of my attempts to cancel it have been ignored. Please cancel it. My bank is still withholding the funds and will continue to do so so long as Paizo keeps trying to charge it.
I seriously suggest you overhaul your website. Cancelling orders, subscriptions,etc, should not require contacting customer service (especially when the response time is two weeks plus).
Thank you,
Joshua M. Lee
A VERY frustrated customer
PS I sincerely hope my $35 store credit is still available for use after the order is canceled.