Customer Service Representative
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Hello Cylerist,
Thank you for bringing this to our attention! I'm unsure why the order wants to send to different addresses, but that is something I should be able to fix for you. Right now the order is split into multiple shipments because two of the items need to be ordered from their suppliers:
-Get Lucky—The Kill Doctor Lucky Card Game
-Pathfinder Dice: Return of the Runelords
I wanted to check to see what you would prefer to do with those items. There are a few options I can help with.
1) I can get all of the items in the current order into one order destined for the correct address, but it will wait to send out until those items are back in stock. The estimated time for the Dr. Lucky game is up to 23 business days.
2) I can put the delayed items into an order together or by themselves to be sent out solo when they arrive.
3) I can put the delayed items into your sidecart, and they'll send out with the next available subscription shipment that leaves after we receive stock.
Just let me know what would work best for you, and I'll go ahead and get that taken care of for you. I've temporarily suspended the order so that it won't send out incorrectly before we hear back from you. Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help.
Thanks, and have a great weekend!
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Customer Service Representative
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Hi Cylerist,
Sorry for the delay! I had suspended the order so it didn't send out incorrectly before we got a chance to fix it. I'm making the requested changes now and I'll be sending you confirmation emails for those orders as I set them up. I'll also respond to your email to let you know.
Thanks!