Order 7607036

[Fran Crowe]

Hello,

The shipping got mixed up again on this last order. It was also at the cart max. Can you add what is in my current cart to this order, and then make sure the discounts are applied with the correct shipping?

Thanks,
Fran

[Katina Davis]

Hello Fran,

Sorry it took a bit to get back to you, but I've just checked in on your order, and it seems that it was processed for shipment earlier today.

Taking a look at the order now, I can't see anything that sticks out as incorrect about shipping. Do you mind clarifying what you mean? Just let me know and I'll be glad to take a look.

I still see several items in your shopping cart, so just let me know if you have any issues with those.

Thanks!
-Katina

[Fran Crowe]

Katina Davis wrote:

Hello Fran,

Sorry it took a bit to get back to you, but I've just checked in on your order, and it seems that it was processed for shipment earlier today.

Taking a look at the order now, I can't see anything that sticks out as incorrect about shipping. Do you mind clarifying what you mean? Just let me know and I'll be glad to take a look.

I still see several items in your shopping cart, so just let me know if you have any issues with those.

Thanks!
-Katina

One package is $14.50 and the other is $14.61. The packages weigh 5 lbs and 15 lbs. The checkout totals were not the same as the charged. The 5 lb charge is off.

Yes, I know there are items in the cart. Those are the items I could not add to the order because it has reached the cart limit. Usually it takes forever to process orders. I typically have plenty of time to get the cart combined with an existing order and have the typical shipping bug cleaned up.

The planets seem to have aligned and my weekend submitted order was processed within hours of the next business day. While I appreciate the super quick processing, the cart items won't get the discounts of that order.

TLDR If you can fix the shipping cost of the 5 lb package, that would be great.

[Katina Davis]

Hi Fran,

After doing some poking around, it does look like shipping was overcharged. I've refunded the difference of $14.28 back to your card, and you should see that refund in 1-5 business days. Just let me know if there's anything else I can help with in the meantime.

Thanks!
-Katina