Order 7436628: Still "Pending," no digital assets


Customer Service


Hi, folks.

My current subscription order (7436628) spawned on 9/28, but is still showing as "Pending," more than two weeks later.

According to the October subscription release thread, all orders should have shipped.

Also: none of the subscription digital assets have been added to my library (including It Came From Hollow Mountain, Runeplague, and Sandpoint: Light of the Lost Coast).

There was some earlier weirdness with my Sidecart... I'm guessing that might have been the hold-up.

Could someone take a look at my order?

Thanks!

—Haladir

Customer Service Representative

Hi Haladir!

Thank you for being patient, it looks like there was a little hiccup in the order, but it's all squared away now, and our warehouse is set to ship it out today or tomorrow.

If you have any questions, let me know!

-Virginia


Thanks!! You folks are the best!

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