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Charged Twice for Order 7434226

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Pathfinder Adventure, Adventure Path, Maps Subscriber; Starfinder Superscriber

Hi, as per the thread title, I was charged twice for order 7434226. Can the second charge be removed? Thanks
Paizo Employee Customer Service Representative
1 person marked this as a favorite.

Hello Lindley,

Thanks for letting us know! It looks like our system authorized the card twice for the order, but only finalized one of those. I've put through a reversal request for the second authorization, so your bank should be able to release it whenever they process that request. (Typically it's 1-5 business days.)

Just let me know if there are any further questions or concerns that you might have in the meantime, and I'll be happy to help out.

Thanks!
-Katina
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