Order 7458917 - no pdf in zip

[Chris514]

Hello.

I ordered 7 digital contents but was only able to download only one.
All the others were zip of 150bytes os so with empty pdf.
I have tried many times, wait one minute or more for each but the results didn t change.
Any way to get my purchases ?

Thanks,
Christophe

[Virginia J.]

Hi Chris514!

I have let our tech team know about the issue with the .zip files, and they will be able to fix it.

If you have any concerns, please let me know!
- Virginia

[Virginia J.]

Hello Chris51!

I wanted to let you know that the issue will be resolved today, and I will update you in this thread when our tech team has finished.

Edit: Our tech team has fixed the problem, and if you see any files smaller than 1 MB, click the "problems downloading" button, and that should fix them.

-Virginia