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I purchased the game mastery map pack: Magic Academy in 2011.
I got both the hard copy and the PDF.
I went to open it today and it was corrupted.
When I went to download it again, it was not in my file.
Could you look into it, please?
Also, if I am missing one download, am I missing others?
Thank you.
Hi Charles, I apologize the for the delay in response, as it looks like this thread was moved to this subforum under the radar. You should have just received an email notification that the asset was added back to your account. If you run into any further issues, please let us know!
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Thank you.
Question though.
How do I know if this is the only missing item?
Sometimes products are hard to find in the downloads.
They could be in more than one company category.
There are several map catagories, including:
Paizo Inc.: Map Packs
Paizo Inc.: Pathfinder & GameMastery Map Packs
There are even several categories for Pathfinder Pawns.
The Giantslayer Pawns has its own section, and the Pathfinder Society Pawns are also in a section all its own: Paizo Inc.: Related Product
I know you guys are busy, but a streamlining of categories in the download section would be nice.
Sorry for the rant.
You guys are great.
Hey Charles, I totally agree with you that we need to take some time to audit the categorization issues you've brought up (and we have this on our radar to complete in the near future).
It seems as though this asset somehow was not available when your subscription item shipped originally and the step to add it to your account was missed (this happened some years ago, so it's difficult to track down exactly the chain of events). This is a pretty rare happenstance, and I would say it's unlikely that another (or many) of your assets are in this state. Of course, if you run into any other problems, our team(s) are more than happy to assist and sort it out.
Not sure if this is the right place, but ALL of my downloads are missing. When I go to my downloads, I get the labels and the number of downloads that should be under that label, but there are no links.
EDIT: Okay it works if I use MS Edge Browser rather than Chrome.