4 Orders and Cart Issues

[Fran Crowe]

Hello,

I have an order with 4 boxes on the way (5309563), a 2nd order that does not seem to have any errors and is ready to ship (5275754 if you can check), an order that is ready in my cart but at the quantity limit and needs items added by CS per sent email, and a new cart after that that requires 20 of an item be added by CS per sent email.

If you could reference my emails and get those orders in motion I would appreciate it. I am currently at the mercy of the system and require customer service to move forward. I also would like my cart cleared to get my next order started.

When placing order #3 and #4, please make sure the authorization is released and the PDF charges are also, so it does not double charge or create problems. I also need a double check on shipping as the high quantity orders often create errors.

Any expediting of the orders would be appreciated, as this is a lot of money and items to have in limbo for the standard few weeks processing/communication period.

Thank you,
Fran

[Katina Davis]

Hi Fran,

Thank you for letting us know about this! I've taken a look into our inbox, and it looks like we did get your email yesterday. We will investigate your requests as quickly as we are able to, and we'll send a response to your email once it's all been resolved. Just let me know if there are any further questions or concerns that you may have in the meantime.

Thanks!
-Katina