E-mail response time slowed?


Customer Service

Grand Lodge

Hi,

I sent an e-mail to customer service about a week ago and have not gotten a response. It was right after PaizoCon, so I'm sure you must have had a back-up of issues to attend to. I just wanted to check and see if this delay was expected due to current circumstances, or if my e-mail got missed/lost and I should re-send it (I didn't get an auto-response after sending). I don't mind waiting my turn if it's just a normal delay.

Thanks!

Grand Lodge

Grim Ranger wrote:

Hi,

I sent an e-mail to customer service about a week ago and have not gotten a response. It was right after PaizoCon, so I'm sure you must have had a back-up of issues to attend to. I just wanted to check and see if this delay was expected due to current circumstances, or if my e-mail got missed/lost and I should re-send it (I didn't get an auto-response after sending). I don't mind waiting my turn if it's just a normal delay.

Thanks!

... and right after I post this I notice the sticky about response time. Guess I should have looked for that first. Sorry to bug you; please feel free to delete this thread.

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