Inquiry on Order Update

[Emilee Rowland]

It's been over a month since I placed an order for product (Order 4985890) on April 20th.
I have tried reaching out via email, as well as calling the customer support telephone number and leaving a voicemail. I am hoping someone will respond to this, as I'm becoming increasingly frustrated.

Apparently something(s) I ordered aren't in stock, and the rest hasn't shipped? I am wondering if or when I will ever get these things, as they were originally intended to be for my husband's birthday as he's a huge fan, but that's come and gone a month ago.

I have never had such a lack of customer service or response/updates-- I understand there was a backlog from reading this forum-- but I had sent my first email on May 7th, which had apparently been caught up to everything to that date-- yet still I hear nothing.

For a company that charges separate shipping on items in an order (super bizarre) I expected to at least get part of my order in a reasonable timeframe, but that's long out the window. Can I get some kind of hard timeframe or a refund at this point-- $62 might not be a lot to some people but to me it is to have nothing to show for it. I'm not trying to be rude about this and I'm open to waiting, but the fact I've been ignored despite reaching out multiple times on different platforms and being ignored is starting to aggravate me. This is the kind of behavior I'd expect from Joe Blow, not a longstanding company.

[Emilee Rowland]

Is anyone going to respond to me or am I just going to continue to be ignored? This is ludicrous. If you don't know, just tell me you don't know or are waiting on updates, what the heck.

[Katina Davis]

Hello Emilee,

Thank you for bringing this to our attention! I apologize for the delay in response. I know that we have been trying to catch up, so we were not able to respond to all messageboard posts from yesterday.

I've taken a look into your order, and it seems that we are still waiting on the dice from Q-Workshop. I've granted the whole order free shipping as an apology for lack of response. If you would still like to receive the dice, I can either split them off into a new order to be sent (with free shipping) once we receive them, or I can leave them in this order to be sent out all together once they arrive. Otherwise, if you'd prefer to cancel them, I can get that taken care of and get the other items on the way as soon as possible.

Again, I do apologize for the confusion and delay with your order. Please let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help as best I can.

Thanks,
-Katina

[Emilee Rowland]

Katina Davis wrote:

Hello Emilee,

Thank you for bringing this to our attention! I apologize for the delay in response. I know that we have been trying to catch up, so we were not able to respond to all messageboard posts from yesterday.

I've taken a look into your order, and it seems that we are still waiting on the dice from Q-Workshop. I've granted the whole order free shipping as an apology for lack of response. If you would still like to receive the dice, I can either split them off into a new order to be sent (with free shipping) once we receive them, or I can leave them in this order to be sent out all together once they arrive. Otherwise, if you'd prefer to cancel them, I can get that taken care of and get the other items on the way as soon as possible.

Again, I do apologize for the confusion and delay with your order. Please let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help as best I can.

Thanks,
-Katina

Thank you a ton Katina, that's really all I wanted to know. I would still like the dice as I know my husband will love them (he's seriously such a fan of the Goblin stuff), it would be really awesome if I could get the other two items ASAP and have the dice sent along when they arrive, only because I feel terrible I haven't had anything to give him for a month and he's being so patient but I feel like a jerk lol.

I saw you guys were busy and that's totally fine, it was just frustrating to not be answered on any avenue. I get things get backlogged, backordered, etc., it was just the lack of a "we see you and we're working on it."

Again, thanks so much for replying and handling this. I appreciate it.

[Katina Davis]

Emilee Rowland wrote:

Katina Davis wrote:

Hello Emilee,

Thank you for bringing this to our attention! I apologize for the delay in response. I know that we have been trying to catch up, so we were not able to respond to all messageboard posts from yesterday.

I've taken a look into your order, and it seems that we are still waiting on the dice from Q-Workshop. I've granted the whole order free shipping as an apology for lack of response. If you would still like to receive the dice, I can either split them off into a new order to be sent (with free shipping) once we receive them, or I can leave them in this order to be sent out all together once they arrive. Otherwise, if you'd prefer to cancel them, I can get that taken care of and get the other items on the way as soon as possible.

Again, I do apologize for the confusion and delay with your order. Please let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help as best I can.

Thanks,
-Katina

Thank you a ton Katina, that's really all I wanted to know. I would still like the dice as I know my husband will love them (he's seriously such a fan of the Goblin stuff), it would be really awesome if I could get the other two items ASAP and have the dice sent along when they arrive, only because I feel terrible I haven't had anything to give him for a month and he's being so patient but I feel like a jerk lol.

I saw you guys were busy and that's totally fine, it was just frustrating to not be answered on any avenue. I get things get backlogged, backordered, etc., it was just the lack of a "we see you and we're working on it."

Again, thanks so much for replying and handling this. I appreciate it.

Hi Emilee,

Thanks for your response! I've got the dice moved into their own order, so those will ship out as soon as we receive more in our warehouse. You should have also received a confirmation email with the details of this new order.

In the meantime, I'll get the rest of your order sent out as soon as possible. You should receive a confirmation email as soon as it's been processed for shipping. Please don't hesitate to let me know if there's anything else I can help out with in the meantime, and I'll be happy to do so.

Thanks again for your patience!
-Katina