As a Pathfinder Player Companion Subscriber, I aim to gain the benefits of the books and PDFs as soon as possible. That's my actual primary reason for subscribing; I don't use the physical books, I just want the PDFs. (I understand you don't offer a PDF-only subscription; this isn't about that.)
The problem is that the PDF doesn't become available until the product ships. And while I was informed on May 14th that it would be 1-7 days until the product shipped (and thus that the PDF would be added to my digital content), it's now May 28th... two weeks past that. I've received no confirmation of the order shipping, it's made no effort to charge my card, and it's rapidly approaching the point where I am paying an extra $9 for what will only amount for one day advance on the book. This isn't something I'm at all inclined to do.
Is there any sign at all of what is happening to my order? ...And is there going to be anything to compensate for it being over a week late? My Ruins of Azlant campaign is running tomorrow, and I would very greatly like to see what's in there for Azlanti-related history before I finalize a level-up. But right now it doesn't look like that's going to happen.
Customer Service Representative
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Hello Saethori,
Thanks for letting us know about this! I'm sorry for the confusion. I've checked into your order, and it seems that it was processed yesterday, so you should have the PDF on your account as we speak. I think the confusion is coming from the confirmation email saying that the items were expected to ship in 1-7 business days, when subscription orders can take longer than that to process.
As we posted in the May Shipping Thread, subscriptions this month were scheduled to be sending out until today, so it looks like yours was within that window. Again, I apologize for the confusion, I've asked our tech team to look into the text on those emails to be more clear.
Please let me know if there are any further questions or concerns that you may have, and I'll be more than happy to assist you as best I can.
Thanks, and have a great day!
-Katina