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Hello this will be my second attempt at contacting you guys this week and maybe just maybe I will actually recieve a response this time. I am having a problem with your companies choice of shipping product. I don't know what the problem is, but I am not recieving any of my books. I am sure if you take one look at my "pending" orders, you will see just how immense it has become. I thought I knew what I could do to fix it. I changed my shipping address on my account. Did this work you ask? No. It was still shipped to my EXACT SAME ADDRESS. I made a thread about it and recieved a response. And I quote
"Hi The Cynical King,
I'm sorry to see no one has gotten back to those emails yet. We are still working through a backlog in the inbox.
It looks like the preferred address for your subscriptions had not been updated, which is why it kept using the other address. You can normally do that on the My Subscriptions page. I have gone ahead and changed that this time.
Replacements for order 4902222 have been added to order 5115351 and you should get an updated order confirmation email for that soon.
If you have any further questions or concerns, please let us know.
Thanks!
~Sharaya"
I thought THIS TIME it would be fixed. No no no no no. You guys suspend my account. I made ANOTHER thread asking why this happened and am curious how I can fix this. I need these books that I payed for. Instead my thread was ignored and I am standing here twiddling my thumbs. I will always love and play pathfinder as I enjoy the game and its entirety, but after this war for the crown AP ends, I will never subscribe to your company again. This is absolutely ludicrous that this is even an issue. It's not even the holidays. I hope to hear back from you, but I won't hold my breath.
Contributor, RPG Superstar 2012
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Paizo has all hands on deck for PaizoCon, and their staff has been unavailable since Thursday afternoon/Friday. They will be back on Tuesday (refer to this thread). I hope this helps set expectations for you.
Customer Service Representative
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Hello Cynical King,
I apologize for the continued confusion with your orders! I saw that your replacement items were pending in your sidecart, so I've now pushed them out into their own order and marked them with free shipping. The only item you should be paying for in this case is the cost of book #130.
I'll be sending you a confirmation email in just a moment which should show the total cost, and the shipping address. It should be your new address, so hopefully there aren't any mix ups this time.
As for the other thread, I looked through your post history and couldn't find any unanswered queries. If I'm missing something just let me know. Sorry again for the confusion!
Thanks!
Katina