Order #5070928 has been pending for a week now. Checking if it's become stuck or is just waiting...
Customer Service Representative
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Hello Ari,
Thank you for letting us know! I don't see anything in particular keeping your order up, I think our warehouse has not reached it yet in the shipping queue. It should be going out any time now, and you'll receive a confirmation email once it's been processed. Just let us know if there are any further questions or concerns that you may have in the meantime.
Thanks!
-Katina
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Customer Service Representative
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Update: After doing a bit more investigating, it actually looks like our system was having trouble calculating shipping for this order. I've moved some things around and you should now see these items in order #5133916. I've also sent you an updated confirmation email for this new order.
I'll give it a nudge and let our warehouse know to get it on the way as soon as they can. Sorry for the confusion!
Update: After doing a bit more investigating, it actually looks like our system was having trouble calculating shipping for this order. I've moved some things around and you should now see these items in order #5133916. I've also sent you an updated confirmation email for this new order.
I'll give it a nudge and let our warehouse know to get it on the way as soon as they can. Sorry for the confusion!
Thanks for the update