Hi,
I tried a few times to checkout the item in my cart, but the transaction comes back as denied every time.
I checked with my credit card company, but they say the problem is not on their end: the transaction is posted as approved in their system (four times).
(Also, will this affect my pending subscription order?)
Please advise.
Regards,
Customer Service Representative
|
Hi Pandelume,
Thank you for letting us know! I've taken a look, and it seems that your order was having issues initially because of a problem with the billing address attached to the card. It looks like that issue was resolved, however, so that order has been submitted and the PDF should be on your account now. Those four earlier pending authorizations should expire from your account in 1-5 business days, so you will only be charged once for your PDF.
The troubles with the order should not cause any delays or issues with your current pending subscription shipment. Just let me know if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to assist you.
Thanks!
-Katina