| Moretarn |
the card stated as being used for this order no longer exists, but there seems to be no way to change it, so it is still status pending, the payment method attached to the order is no longer usable.
I cannot delete the card under "Payment Methods" as it is "Used for one pending order:"
I have updated the subscriptions page with the new payment details, but this continues to show the old details on the order history tab.
Please update the order so that I can remove the errant payment method.
regards,
Ian King
Katina Davis
Customer Service Representative
|
Hi Ian,
Thank you for letting us know about this! It looks like our system just hadn't pushed the updated card to your order. Sorry about that! I've made sure to set that card on your order, and you should be all set for orders going forward.
Once our warehouse processes your order for shipment, you'll receive a confirmation email to let you know when it's on the way. Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be happy to assist you.
Thanks!
-Katina