Order #4718047 Problem

[Drogon]

When I got the pre-shipment notification, it listed both the Adventure Path volume, and the flip-mat. Now that it has gone into shipping, it no longer lists the flip-mat. I *do* want both...

What happened?

[Katina Davis]

Hi Drogon,

Thanks for letting us know! It seems that your order is going out via two separate packages, which I think is where the confusion is coming in. It looks like your Adventure Path was processed for shipment yesterday, and your Flip-Mat looks like it is getting ready to send out soon. You should receive another confirmation email for that once it's been processed by our warehouse.

I apologize for the confusion! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help out.

Thanks!
-Katina