Order Pending

[synfulness]

I just wanted to make sure there was not an issue with some orders I made. I've placed several over the last couple weeks. Some shipped without issue, and there are a couple that have just sat at "pending" and no charge to my card.

Order 3504505 4525851 4526704

Thank you in advance

[Katina Davis]

Hi Synfulness,

Thank you for checking in with us! Orders typically have a processing timed of 1-7 business days, and it looks like these were ordered in the past week so they should be sent out soon. For more information about product availability, please see our FAQ here.

It looks like the first two orders (3504505 and 4525851) are both ready for shipping. If you'd like, I should be able to combine them so that they send out together. Just let me know if you'd prefer that, and I should be able to take care of it as long as we receive the request before either order has processed for shipping.

Looking into the third order (#4526704), it seems to be waiting on a couple of miniatures that we need to receive from the manufacturer. It looks like we're currently waiting on "Janan, Female Dragon Slayer" and "Aina, Female Valkyrie". Those have an estimated product availability of 4-18 business days to reach our warehouse from Reaper before we are able to send them out. If you'd like me to split them into a new order to be sent out later, I can combine the rest of the items with the previous two shipments.

I hope this helps! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime.

Thanks!
Katina

[synfulness]

Katina Davis wrote:

Hi Synfulness,

Thank you for checking in with us! Orders typically have a processing timed of 1-7 business days, and it looks like these were ordered in the past week so they should be sent out soon. For more information about product availability, please see our FAQ here.

It looks like the first two orders (3504505 and 4525851) are both ready for shipping. If you'd like, I should be able to combine them so that they send out together. Just let me know if you'd prefer that, and I should be able to take care of it as long as we receive the request before either order has processed for shipping.

Looking into the third order (#4526704), it seems to be waiting on a couple of miniatures that we need to receive from the manufacturer. It looks like we're currently waiting on "Janan, Female Dragon Slayer" and "Aina, Female Valkyrie". Those have an estimated product availability of 4-18 business days to reach our warehouse from Reaper before we are able to send them out. If you'd like me to split them into a new order to be sent out later, I can combine the rest of the items with the previous two shipments.

I hope this helps! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime.

Thanks!
Katina

If you don't mind combining the orders that are ready that would be great, and thank you

[Katina Davis]

Hi synfulness,

Thanks for your response! I've combined everything that's ready for shipping into order #3504505, and I'll be sending you an updated confirmation email for that order in just a moment. Once our warehouse has processed the order for shipment, they should send you another confirmation email to let you know that it's on the way.

The two delayed minis are still pending in order #4526704, and they'll be sent out once they've both arrived in our warehouse. If you'd like to make any changes to that order before it's shipped, just let me know and I'll be glad to help.

Thanks!
Katina