Subscription and Order Cancellation due to Major Fire.


Customer Service


Hello. Last Friday I signed up for a couple of subscriptions and orders.
Order 4524892
Order 4526456

My city (Santa Rosa) is currently in the middle of a massive fire, and my workplace is right at its center, so I'm going to need the money that would have otherwise gone to those.

I apologize profusely for this, and hope this can be done without much of an issue.


Aaaaaaaaand it looks like I'm going to be in a bit of a difficult position now as they weren't canceled.

Scarab Sages

Paizo offices were closed on Monday, Columbus Day.


2 people marked this as a favorite.
Sandwitches wrote:
Aaaaaaaaand it looks like I'm going to be in a bit of a difficult position now as they weren't canceled.

What's the total? I might be able to send you a gift card and you can have them refund the credit card and shift it over to the gift card. Depends on whether it's $100 or $1000.

(Yeah, you have no idea who I am, but ask Diego. I'm annoying this way...)

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Hello Sandwitches,

It looks like you're already corresponding with one of my coworkers via email, so it sounds like this is already being taken care of. Just let me know if there's anything else I can assist you with.

Thanks!
Katina

Community / Forums / Archive / Paizo / Customer Service / Subscription and Order Cancellation due to Major Fire. All Messageboards
Recent threads in Customer Service