Starfinder binding issue

[Grim Ranger]

Hello,

I sent customer service a note about this two weeks ago (and a follow-up last week) and have received no response, so I am posting here.

I purchased the Starfinder CRB at a local game store and my book has the binding issue. I contacted my local store and they have no problem exchanging it, but they are out of stock and are not expecting to receive any more until November. And today's posting on the blog (http://paizo.com/paizo/blog/v5748dyo5lk4w?Bound-and-Determined) confirms that. That posting says to return my book by October 27th, but that new books won't be reaching stores until the second half of November. This means I need to choose between returning my defective CRB and not playing Starfinder during the weeks waiting for a replacement copy (SFS requires one to own a copy of the CRB to play, and we also play the game at home), or keeping my defective copy so I can keep playing. I'm fine waiting for a replacement, but it seems reasonable to ask you to wait until that replacement is ready before I return my book. The fact that people who bought directly from you are getting their replacements quickly ("within 1 to 6 business days"), while those who chose to support their local store have to go without for several weeks doesn't seem right to me.

Please consider rethinking this so that people who purchased a copy from their local store can wait until the restock to return their books.

Thank you.

[Katina Davis]

Hi Grim Ranger,

Thank you for letting us know about this. I apologize that we have not been able to respond to your email yet, but we are still working a large backlog in our inbox, so it is taking us longer than normal to respond to everybody. Thank you for your patience.

The first step when purchasing through a retailer should always be to discuss the full scope of the issue with them, so they can let you know what the options are. In this case, it might help to explain the situation to the store you purchased the book from to see if they would be able to accommodate you. If you let them know you need the book for organized play reasons, they may be able to work out a solution for you.

That being said, we don't want anyone to feel that they are out of luck or being tossed back and forth between their retailer and us because of this issue. If there is not a satisfactory avenue to go through via the retailer, let us know and we will be glad to assist you from there.

I will be emailing you in a moment to discuss additional details of your circumstances.

Thanks,
Katina