Greetings,
My Starfinder CRB's spine broke shortly after receiving it. I emailed pictures of the spine on 8/24/17, and 8/30/17, but I haven't heard back from anyone yet. My last email included my order number. Please let me know if there's any info you need from me.
Many thanks.
EDIT: [REDACTED]
Order #4364687
Thanks again.
Customer Service Representative
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Hello Epic Level NPC,
Thanks for letting us know about this! We are quite backlogged in our inbox, so it looks like we just had not yet reached your email in our queue. Thank you for your patience.
I've taken a look at your pictures, and I'll go ahead and pass them along. In the meantime, I'll go ahead and get a replacement order set up to be sent out to you as soon as possible. You should receive a confirmation email to notify you once the order has been processed for shipping.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help out.
Thanks!
-Katina
P.S. I've also redacted your link so that it doesn't link to your personal Facebook.
Thank you for getting back to me Katina. I appreciate all the work you and the warehouse people continue to do.