Starfinder PDF / Customer service issues

[Will.Vo]

I tried to purchase the PDF on Friday and it didn't work and there was a hold place on my account due to billing address issues.

I only knew that after I had to pester Sara Marie because it seems like the customer service email wasn't working. I was transferred back to customer service and got one email about verifying my address. I did so and waiting a few days and nothing back, no acknowledgement or anything and I'm honestly tired of trying. I tracked down a physical copy locally and don't need the PDF anymore.

I didn't know about the staff sickness/shortage, it was never mentioned in the 2 emails I received and only found out when I decided to check the message boards; An announcement on the front store page would've been great.

I know that customer service is a hellish job and I appreciate anyone that works it and tries all they can, but I honestly felt like they didn't want my money/business, and it really soured my first experience with the online store and I doubt will buy anything here again.

I'm sorry that people are sick and it short staff, it makes the job even crappier but there has to be a better solution then to wait and wonder if they even got your email.

[Katina Davis]

Hello Will.Vo,

It looks like Sharaya responded to your email on the 1st, so your order should be canceled. I apologize for any confusion or frustration these delays may have caused.

Please let me know if there are any further questions or concerns that we may assist you with, and we will be happy to do so.

Thanks!
-Katina