First off I want to say I thoroughly enjoyed the Starfinder booth and society games I was able to play in during Gen Con. Starfinder is the first paizo product I have purchased(aside from pawn boxes). My issue is with the copy of the game (Non Special Edition) I picked up at Gen Con. It has not even been a week and the glue binding pages to the cloth ribbon has detached almost completely.
https://goo.gl/photos/86wHGkvJqsvUUsTu7
I was hoping to see if I could get a replacement copy. I really look forward to running games but at this point I am afraid of the book falling apart in my hands to even open it.
Customer Service Representative
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Hi Aartimer,
Thank you for letting us know about this! I'm sorry to hear that your book is having some binding problems. We'll be glad to get that taken care of for you.
If you could send some pictures of the damage to customer.service@paizo.com, along with a good shipping address for you, we can get that taken care of as soon as possible. (Please don't post the address on the messageboards, since it's sensitive information.)
Once we've got that, you should be all set. Just let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to assist you.
Thanks, and have a great weekend!
-Katina
Thank you so much for getting back to me so soon about this issue. The only question I have is if its possible to get a replacement where do I ship this current copy?
Have a great weekend as well!
So I sent an email to the customer service email two days ago but I have not had any reply. I just wanted to check in and make sure it wasn't caught in some kind of a spam filter. (I work in an elementary school so I deal with spam filters constantly.)
They are closed on the weekend.