Help! Where are our GM's scenarios?

[JohnF]

I got email from Tonya yesterday informing me that she had requested customer service to drop the GM's scenarios for our upcoming convention (PacifiCon, now only 8 days away!), and that you would be handling it ASAP.

As far as I can tell this did not happen - I certainly don't see 9-00 in my dowloads, and I'm on the GM list for that. I've left voice mail on the Customer Service phone number, but have been unable to talk to a real person to find out what is going on. When the phone is transferred to the Customer Service department all I hear is silence (no ring tone) until eventually it times out and I get the recorded message saying you're not available.

[Katina Davis]

Hello John,

Thank you for letting us know. We have been quite buried in emails and voicemails recently, so we've been doing our best to keep up with everything. It sounds like my coworker Diego got the bulk of this list done yesterday and should be finishing up soon. Thank you for your patience.

Please let me know if there are any further questions or concerns that I may assist you with in the meantime.

Thanks!
-Katina

[JohnF]

I saw 9-00 hit my downloads yesterday evening, and we got confirmation later from one of our GMs that he'd also seen scenarios show up in his downloads, so at this point I believe we're good.

Thanks for promptly fixing the problem even when you're swamped.