Accidentally used the Wrong Address

[Shamrok27]

Hey, I just ordered the Starfinder Adventure Module 1 and when I used my debit card I accidentally used the wrong address to purchase, the money has been taken out of my account, but the page on the Paizo site says “Transaction Declined.” What exactly can I do to remedy this?

[Redelia]

Customer service will be able to explain better, but the money wasn't actually taken out of your account. It's an authorization. The bank is putting the money aside to pay Paizo when Paizo finalizes the charges, but Paizo can never finalize the charge because the transaction was declined. The authorization will eventually expire and the money be available again.

[Katina Davis]

Shamrok27 wrote:

Hey, I just ordered the Starfinder Adventure Module 1 and when I used my debit card I accidentally used the wrong address to purchase, the money has been taken out of my account, but the page on the Paizo site says “Transaction Declined.” What exactly can I do to remedy this?

Hi Shamrok,

It looks like your order was able to go through eventually, so this seems to be all sorted. Just let me know if there are any further questions or concerns that you may have in the meantime, and I will be glad to assist you.

Thanks!
-Katina