Hello! I pre-ordered a number of Starfinder products back in January, and had them consolidated into a single order in March.
One of the products is being shipped when it releases in September, but from what I understand, the rest of the order should have shipped by yesterday at the latest, but it still says it is pending. When I opened the order up, it says it hasn't shipped because one or more of the items ordered is not in stock.
I was under the impression that pre-ordering would guarantee me copies? Any chance somebody could take a look and see what's up?
Thanks in advance.
Customer Service Representative
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Hi Deadbeat Doom,
Thank you for bringing this to our attention! I've taken a look into your order and it does appear that it's being held up by an inventory hiccup in our system. You do have stock reserved for your order, but our system is being a bit stubborn and does not realize that.
Most of our staff should be returning from GenCon in the next day or so, and I believe we should be able to get this issue ironed out then. I apologize for the inconvenience and confusion in the meantime. Once we've got everything resolved, we'll make sure your order goes out ASAP.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to help.
Thanks!
-Katina
Thanks! I have to admit, I was feeling pretty cross about the whole thing; but I suppose I can't be too mad at a system hiccup.
So, I'll have to wait awhile for my stuff; at least now I know it's still coming.
So it's been another two weeks, and my order still says pending...
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Customer Service Representative
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Hi Deadbeat Doom,
Thank you for letting us know! Your order appears ready to go, so I'm not sure why our system didn't kick it out. I've waived the shipping to apologize for the delay, and I'll bring it down to our warehouse right away. Sorry for the delay!
Please let me know if there's anything else I can help out with, and I'll be happy to do so.
Thanks!
-Katina
Thanks!
Just an update: The package arrived last night, and everything is in pristine condition. Thanks again for making sure all this stuff made it's way to me!