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I've sent a pair of emails as well, but I thought I'd post here on the forum as well. I attempted to order a PDF copy of the CRB and AP when they released, but the order wouldn't go through on my end. I tried twice with my card, and twice with my wife's. Then, I checked my bank account, and saw that they HAD gone through, FOUR TIMES, but I just hadn't received the PDFs. I really need three of those charges removed, and the PDFs added to my Downloads. Thank you for your time.
Did either of you receive any e-mail from Paizo? If not, then something did probably go wrong with your order, but you weren't actually charged.
What happened is that your bank put a hold on the funds for the amount of your purchase, and that hold will eventually expire and the funds will be released if the purchase is not completed.
Hopefully somebody at Paizo can get back to you with specifics about what happened to your orders.
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I didn't receive an email, but according to my account overview online (and the bank, who I called this morning) I was definitely charged.
I sent my first email at 12:25 AM their time, and another this afternoon. I doubt there could have been too many people to have contacted them ahead of me, considering it was less than a half hour after the PDFs released.
Customer Service Representative
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Hi Bkwrm88,
Thank you for letting us know! It looks like you are having problems with the Address Verification System Check, so I'll be sending you an email with some details about that in just a moment. I apologize for the delay in response, but I am currently the only person in our Customer Service department and we have quite a backlog of emails. Thank you for your patience.
Please let me know if there are any further questions or concerns that you may have in the meantime, and I will be glad to help out.
Thanks!
-Katina