Payment method declined (Error 428)


Customer Service


Hello!

When I tried to order the Starfinder Core Rulebook PDF I received the followig error message:

The payment method you selected was declined (Error 428). Please select a different payment method.

Can you please tell me why my VISA was rejected?

Paizo Employee Customer Service Representative

Hello Rene,

It looks like there may have been some formatting issues with the card, but I was able to get the authorization approved. I will go ahead and submit the order and send you a confirmation email in just a moment.

Please let me know if there are any further questions or concerns that you may have in the meantime, and I will be happy to help as best I can.

Thanks!
-Katina


Thanks Katina, it worked!

Great service!

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