Trying to buy the guide. Website's not completing the order, just spinning and doing nothing every time I enter the security number on my card.
So I can't buy the pdf, but it certainly seems I can pay for it, as I've had three withdrawals against my account despite never having the transaction complete on the webstore.
edit: Customer service determined that the transaction was being "declined" because of small mismatch in my billing address.
Still not happy about the store page just staying on the the "Before placing your order please enter the card verification number for Visa Visa **** ****" page without ever saying that there was a problem with the transaction.
It did the same thing after I re-entered my entire payment and address info and the transaction completed. Just sits on the screen with the box for me to confirm my security code rather than proceeding to the "sale complete" (or whatever screen is supposed to come next).
Customer Service Representative
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Hi ZanThrax,
I'm sorry to hear that our system was being stubborn when you were trying to place your order. It does look like it went through, so you should have the PDF on your account now. It also looks like Sharaya put through reversals for the authorizations that had attempted to go through, so those should be disappearing soon.
I'll pass along your feedback on the page error so that our tech team can take a look at it. Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be glad to help out.
Thanks, and have a great day!
Katina