Order #4331557

[Alchatraz]

Hello,

About a week ago I put in an order from y'all, I was curious as to how your company's order process works, being my order is pending still.... first time ordering from you guys! Thanks!

[Katina Davis]

Hi Alchatraz,

Thanks for your question! I've taken a look into your order, and it seems that it's still pending because we are currently waiting to receive more of those minis from our distributor. The product availability is listed on the page as 6-18 business days, which indicates that we do not currently have any on-hand in our warehouse. Our webstore coordinator is out of the office at the moment, but I'll be in touch with them tomorrow to make sure we expect to get them in that timeframe. For more information about product availability ranges, please visit our FAQ here.

Once we do receive the minis, your order will be processed for shipping automatically, and you'll receive a confirmation email to let you know when it's on the way. Please note that we do not charge for any items until they are processed for shipping and you receive that email, so if you see anything on your account for the order now, it is most likely just a temporary authorization. You can also find more about our authorization process here.

I hope that this has been helpful! If you'd like to make any changes to your order before it ships, we should be able to take care of that for you. Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help out as best I can.

Thanks, and have a great day!
Katina

[Alchatraz]

Wonderful!

Thank you!

[Katina Davis]

Hi Alchatraz,

I'm sorry to be the bearer of bad news, but I've spoken with our Webstore Coordinator, and it sounds like there was a miscommunication between our database and our distributor's, so the availability that was showing on our site was incorrect. After checking with our distribution representative, it appears we will not be able to get any more of these boosters in stock. I'm very sorry for any confusion or inconvenience that this may have caused.

I've canceled your order, and we have removed the item from our website. I'll be sending you an updated confirmation email for the order so that you have a record of the cancelation. Since we do not charge until items are shipped, you have not been charged for it. If you do see an authorization hanging out on your account, it should disappear within 1-5 business days. You can read more about our authorization and payment process here.

Again, I'm very sorry to have to disappoint you. Please don't hesitate to ask if there are any further questions or concerns that I may assist you with, and I'll be happy to help out.

Thanks, and have a great day!
Katina

[Alchatraz]

Katina Davis wrote:

Hi Alchatraz,

I'm sorry to be the bearer of bad news, but I've spoken with our Webstore Coordinator, and it sounds like there was a miscommunication between our database and our distributor's, so the availability that was showing on our site was incorrect. After checking with our distribution representative, it appears we will not be able to get any more of these boosters in stock. I'm very sorry for any confusion or inconvenience that this may have caused.

I've canceled your order, and we have removed the item from our website. I'll be sending you an updated confirmation email for the order so that you have a record of the cancelation. Since we do not charge until items are shipped, you have not been charged for it. If you do see an authorization hanging out on your account, it should disappear within 1-5 business days. You can read more about our authorization and payment process here.

Again, I'm very sorry to have to disappoint you. Please don't hesitate to ask if there are any further questions or concerns that I may assist you with, and I'll be happy to help out.

Thanks, and have a great day!
Katina

Katina,

You are perfectly okay, I am at least glad i was notified! Thank you for being professional about it. On the other hand, would you happen to be able to see if any other Axis and Allies Miniatures are still available from y'alls warehouse for me, if there are none, that is okay!

- Justin

[Katina Davis]

Alchatraz wrote:

Katina Davis wrote:

Hi Alchatraz,

I'm sorry to be the bearer of bad news, but I've spoken with our Webstore Coordinator, and it sounds like there was a miscommunication between our database and our distributor's, so the availability that was showing on our site was incorrect. After checking with our distribution representative, it appears we will not be able to get any more of these boosters in stock. I'm very sorry for any confusion or inconvenience that this may have caused.

I've canceled your order, and we have removed the item from our website. I'll be sending you an updated confirmation email for the order so that you have a record of the cancelation. Since we do not charge until items are shipped, you have not been charged for it. If you do see an authorization hanging out on your account, it should disappear within 1-5 business days. You can read more about our authorization and payment process here.

Again, I'm very sorry to have to disappoint you. Please don't hesitate to ask if there are any further questions or concerns that I may assist you with, and I'll be happy to help out.

Thanks, and have a great day!
Katina

Katina,

You are perfectly okay, I am at least glad i was notified! Thank you for being professional about it. On the other hand, would you happen to be able to see if any other Axis and Allies Miniatures are still available from y'alls warehouse for me, if there are none, that is okay!

- Justin

Yay, I'm glad I didn't totally ruin your day. :)

It might be a bit easier to follow up on your question via email, so I'll be doing that in just a moment. Just let me know if you have other questions in the meantime.

Thanks!
Katina