Customer Service Representative
|
Hello Pavel,
Thank you for bringing this to our attention. I've taken a look at your order, and all of the items but one have an estimated shipping timeframe of 4-18 business days, which means that we are waiting to receive them from a distributor. Since the order was placed on the 5/19, the long end of the estimate would put them arriving in our warehouse by June 15th. (This is the estimate for the item to reach us, then it is sent from our warehouse afterwards.) I apologize for any confusion or inconvenience this may have caused!
We do not charge for items until they are processed for shipping, so your order should remain pending until we receive all of the items in our warehouse. Once we've received everything, your order will be processed for shipping and you'll receive a confirmation email to let you know that it's on the way. If you'd like to make any adjustments to the order in the meantime, just let us know and we'll be happy to help out.
I hope this answers all your questions! Don't hesitate to ask if there are any further questions or concerns that you may have. Thanks, and have a great weekend!
-Katina