Order 4332642 pending for days

[Erroangelos]

Hi I placed an order for the Legacy of the First World player companion and an ongoing subscription but it is stuck on pending. I really want to download the pdf that comes with it but it also hasn't been added to my downloads yet because of the pending state. What is there to do? I can't add another set to the shopping cart because it says that I've already ordered it.

[Katina Davis]

Hello Erroangelos,

Thank you for letting us know! I've taken a look into your order, and it seems that there was a bit of a hiccup with the payment method, which should be resolved now. Your order should be ready to go as soon as our warehouse reaches it in the shipping queue.

I just wanted to point out that this order was placed on the 30th, and most of our orders have a processing time of between 1-7 business days. They usually don't take the full time to process, it just depends on how busy our warehouse is and how long of a queue they have. However, if you do ever notice that orders are past their estimated date range, just let us know and we'll be glad to assist. For more information about shipping estimates, please visit our FAQ here.

I hope this helps! Your order should be on the way soon, and you'll receive a confirmation email once it's been processed. Once you receive that email, that's when the PDF should be on your account. Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help out.

Thanks!
Katina