Missing promo card

[jetfree9]

I have e-mailed you several times and you have no reply.

I would like you to confirm that you have omitted and shipped the Promo card or that the shipping agency can not find the Promo card.

I wonder if the Promo card is on the inside of the product or packed separately. I want to know if the shipping agency can get lost when inspecting the goods. If you are taped to the box surface, the shipping agency may have discarded it when you unpacked it. Please give me any answers. The longer I stay in a shipping agency, the more I will cost.

If you are missing a Promo card, I will send you another order, you just send to me an additional missing Promo card. If the shipping agency has done something wrong, the shipping agency will be responsible for the content.

The shipping agency is waiting for my answer.
I need to tell the shipping agency where I can find my Promo card. I am waiting for your reply.

Please.

From
Sent: Wednesday, May 31, 2017 10:05 PM
To: [e-mail]
Subject: Re: Paizo Order #4323605 Shipment

I was contacted by the oveseas shipping agency that promo cards did not arrive.

How did you pack the promo cards?

Can you send me picture of how to package?

Because they emailed me that they could not find the Promo card in the contents.
----------------------------------
From: [e-mail] <[e-mail]>
Sent: Tuesday, May 23, 2017 3:46:47 AM
To:
Subject: Paizo Order #4323605 Shipment

Dear Jeong Pyo,

A package containing 3 items from Paizo Order #4323605 is about to ship from the Paizo warehouse via Standard Postal Delivery, estimated 3 to 10 business days in transit.

Shipping Address:

The following products are included in this shipment:
1 x Pathfinder Adventure Card Game Promo Card: Sistrum of Bastet~
1 x Pathfinder Adventure Card Game Promo Card: Ring of Rejection~
1 x Pathfinder Adventure Card Game: Pyramid of the Sky Pharaoh Adventure Deck (Mummy's Mask 6 of 6)

Thank you for your business.

Best regards,
Paizo Customer Service
[e-mail]

[Katina Davis]

Hello jetfree9,

It looks like the first email we received from you about the promo cards was yesterday; I apologize that we had not yet responded to it, but we have a lot of emails backed up in our inbox after the long weekend and are still working on responding to everybody. Thank you for your patience!

When we ship promo cards, they are usually placed inside the box with the rest of the cards. If the shipping company looks inside the box and the cards are not there, it is possible that they were forgotten and we will be glad to send you replacements.

I hope this helps! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and we'll be happy to help out.

Thanks!
Katina