I had placed this order over a month ago to be shipped with my next subscription. Well, my subscription arrived today (wet, thanks to the mail carrier not putting it behind the screen door in the rain) but this order was not with it.
Customer Service Representative
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Hello TwoWolves,
Thanks for bringing this to our attention! I've taken a look, and this item was not in your sidecart, but rather in an unsubmitted order. I'm sorry for any confusion or inconvenience that this may have caused, but I'll be glad to get things sorted out.
I've made sure that the order is now submitted and waiting in your sidecart. We're planning on generating June subscriptions towards the end of next week, so you should see it hop into your order then. If you receive your order generation email and this book isn't in there, just let us know and we should be able to give it a nudge before the subscription is shipped.
If there are any further questions or concerns that you may have in the meantime, please don't hesitate to ask and I will be more than happy to assist you. Thanks, and have a great day!
-Katina
Thanks for looking into it. On my Order History page it was listed as "complete" and "set to ship with next subscription" so I don't know what I did wrong or what happened.
Thanks