Order #4249917


Customer Service

Scarab Sages

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I received the first two books of The Ironfang Invasion. When I went to read the first one today, I noticed the interior pages of the front and back cover have a printing defect. I have images. There is a rough, white band that stretches across the backside of the cover pages. The front is also slightly creased, though I couldn't get a good photo of that. But I have images of the cover pages.

Is there any way I could get a replacement of issue 115?

Scarab Sages

I sent an email to the customer service email address containing the pictures.

Paizo Employee Customer Service Representative

Hello Teresake,

Thanks for letting us know! I've taken a look at the pictures you sent us, and we'll be glad to get a replacement set up for you. Please feel free to keep the extra copy with our apologies. If you don't have a use for it, you can always consider donating it to a local library, school, or game store.

I've put a replacement for #115 in your sidecart to be sent out with your next subscription shipment. We're planning on authorizing those shipments next week. Just let me know if there are any further questions or concerns that I can assist you with in the meantime, and I'll be more than happy to do so.

Thanks, and have a great day!
Katina

Scarab Sages

I really appreciate it. I like your idea of donating the defective copy, I'll do that. Thanks so much for your help and quick resolution!

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